Mova for Healthcare
Whether scheduling appointments with patients from physician referrals or charting your Telehealth provider appointments Mova has you covered
Compliance matters.
Understand agent adherence to quality and compliance components e.g. disclosure of missed appointment fees, reminders to complete and return medical forms
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Track which agent can overcome scheduling objections from the patient, who follows up, and who needs training.
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Accurately and autonomously chart patient calls with your providers.
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Pushing the results into the chart template via API within seconds - save your providers valuable time
Patient scheduling
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Score every agent on every call against multiple quality and compliance topics
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Understand which agents drive higher appointment scheduling conversion
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Truly understand handle time by cross-referencing with successful appointment scheduling
Charting
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Autonomously chart your provider calls
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Understand every single call component including medical. history, labs, diet, family history, medications, prior surgeries etc.
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Conditional questions that depend on medical condition are identified and logged
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All information is pushed via an API into your EHR or EMR with field-level accuracy
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Provider retains final review and submission rights.
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Scoring
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Score every call against qualitative and quantitative aspects for quality and compliance
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Score for positive call competencies
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Track and score negatives aspects of calls
PROVIDE LASER-FOCUSED TRAINING OPPORTUNITIES allowing you to only train those who need it in the call center.
Charts are delivered seconds after the call hangs up and presented for provider review.
