PRODUCTS
Unlock the full value of every customer conversation with Mova.AI.
With Mova, you can analyze 100% of your customer conversations, gaining a deep understanding of what’s happening in this vital part of your business. Mova uses cutting-edge AI tools to uncover the drivers behind successful conversions, customer satisfaction, and agent performance.
Mova’s Comprehensive
Conversational Analytics Platform
Mova ingests customer conversations from any source—audio recordings, text, support messages, or emails. Our suite of AI models analyzes these interactions, extracting insights and presenting them in dashboards, summaries, and reports. See trends across millions of calls or dive deep into individual conversations with ease.
Call Analyzer extracts detailed insights about every conversation.
Call Analyzer lets you turn conversations into insights at scale. Mova gives you a range easy-to-use AI-driven tools to turn your most complex questions about your customer conversations into data that you can explore at scale to understand what really happens in every call, email and text message.
Use analytics and see trends across a million conversations or drill down into one.
With Mova Analytics, you can build dynamic dashboards that reveal trends across teams, agents, and customer groups. Share customized dashboards with managers, agents, and executives to maximize the value of your conversational insights.
Collection explorer: Autonomous AI-driven analysis.
Collection Explorer acts as your AI-powered call analyst, autonomously investigating calls to identify issues like declining agent conversion quality or at-risk customers. It delivers in-depth, nuanced analysis that would normally take hours of manual review in just seconds.
Exception reporting:
Pinpoint problem calls.
Mova’s Exception Reporting automatically generates detailed analyses of problematic calls. It breaks down what went wrong, highlights transcript quotes, and offers actionable coaching tips. You can configure which calls trigger reports, allowing you to save countless hours of manual call review.
AI search: Find what you need, fast.
Search across millions of calls in seconds with Mova’s AI-powered search engine. Using semantic search, Mova finds calls with similar events based on meaning, allowing you to quickly test hypotheses and uncover insights.
Topic navigator: Find what things you don’t know to look for.
If you know what to look for, Mova can quickly survey millions of calls to find it. But what important things are happening in your calls that you don’t even yet know to look for yet. Topic Navigator identifies emerging topics across all your calls so you are the first to know when the conversation changes.
