Solutions for Mortgage, Banking, & Healthcare
The Mova platform is a powerhouse across all types of calls and market verticals. Our deep industry expertise in mortgage, banking, and healthcare allows us to deliver value at speed and scale.
Enhance agent performance
Find out why the best LOs or service agents are the best and and use insights to train others
Proactive compliance
Proactively spot potential compliance slips on sales and servicing calls
Find hidden revenue
Identify nuanced buying signs and serve up contextual leads into your CRM
Scheduling objections
Understand which agents are overcoming patient objections and how
Handle time
Understand drivers of agent handle time and who’s escalating calls and who is solving on-the-fly
Charting
Autonomously chart your telehealth provider patient appointments, push to your EHR
Mova for Banking
Track and enhance customer experience, monitor for regulatory compliance risks, and help reduce inbound call traffic. Understand exactly why calls originate and why they fall out of online banking, IVA, or IVR. Use Mova’s analytics and reporting to help you allocate resources for upstream process change. A/B test your agents’ scripts to deflect calls away to Autopay, online or telephone banking - track automatically with our AI.
Customer experience
Track customer experience over time and understand customer journey analytics
Call purpose
Truly understand call purpose and why the caller isn’t using an existing digital channel
A/B test
Want to get more customers to sign up for Autopay?
Automatically test new scripts and track results using Mova’s AI
Mova’s Enterprise Platform delivers actionable conversation intelligence flexibility at scale.
The Mova platform comes standard with dozens of valuable insights for your specific industry. The platform’s flexibility and power then allows you to build new insights and explore your own data in ways not seen before.
Automate call scoring to ensure 100% quality assurance checks across all customer interactions. Mova helps your business score conversations on criteria such as agent performance, competencies, customer sentiment, and resolution effectiveness.
Ensure regulatory compliance by automatically identifying and flagging customer interactions that might lead to compliance violations. Mova’s compliance scoring helps reduce compliance risk while maintaining customer trust.
Enhance agent training by identifying gaps in performance and delivering personalized feedback. Mova allows you to be surgical in your training approach by identifying specific agents, teams, or products that require training. Dashboards and automated contextual reporting puts you in control.
Protect your brand by proactively identifying and mitigating potential threats from poor customer interactions or negative sentiment. Mova helps businesses monitor customer sentiment as well as agent performance. Spotting unhappy customers early in their journey helps you remediate quickly.
Uncover hidden sales leads by analyzing customer conversations for upsell and cross-sell opportunities. Mova will identify nuanced revenue opportunities which sales and service agents might miss, and serves them up directly into your CRM with context.
Identify and address root causes of customer issues by analyzing conversation patterns. Mova helps businesses understand the underlying reasons for customer complaints or service failures. Analyze thousands of calls to uncover recurring issues and their root causes.