Security

Your data, protected at every step with Mova's industry-leading security measures.

We prioritize security at every layer to ensure sensitive customer interaction data is protected with the highest standards. We adhere to SOC II Type 2 framework and have robust encryption and role-based access controls in place.

Data encryption & storage.

Mova encrypts all data both in transit and at rest using robust encryption algorithms, ensuring that customer interaction data remains secure throughout its lifecycle.

AES-256 encryption for data at rest and TLS 1.2+ encryption for data in transit
End-to-end encryption protocols to protect voice, text, and email interactions

Access control & user authentication.

Strict access controls and user authentication methods ensure that only authorized personnel can access sensitive data.

Multi-factor authentication (MFA) and role-based access control (RBAC) for secure user management
Granular access controls to ensure that different teams (e.g., agents, compliance officers) have access only to the data they need

Regulations, privacy and security.

Mova adheres to multiple regulatory compliance obligations and industry standards for data protection and privacy.

Compliance with SOC 2 Type II independently verified to meet stringent security and privacy standards
Implemented measures to address major regulations like GDPR, HIPAA (for healthcare), and PCI-DSS (for financial services)
Regular external audits to maintain compliance standards

Regulations, privacy and security.

Mova adheres to multiple regulatory compliance obligations and industry standards for data protection and privacy.

Compliance with SOC 2 Type II independently verified to meet stringent security and privacy standards
Implemented measures to address major regulations like GDPR, HIPAA (for healthcare), and PCI-DSS (for financial services)
Regular external audits to maintain compliance standards

Real-time monitoring & threat detection.

We continuously monitor for potential security threats and employ AI-powered tools to detect and mitigate risks in real time.

24/7 monitoring with real-time alerts for suspicious activity
AI-driven threat detection that automatically flags and isolates risky behavior or unauthorized access attempts

Data anonymization & redaction.

Mova can accept redacted data without affecting AI inference. Mova can also perform redaction during the data ingestion process to ensure PII, PFI and PHI are removed from all customer communications.

Automatic redaction of over 30 types of PII, PFI and PHI from recorded calls and transcripts
Data masking for sensitive fields to ensure compliance with privacy laws

Data anonymization & redaction.

Mova can accept redacted data without affecting AI inference. Mova can also perform redaction during the data ingestion process to ensure PII, PFI and PHI are removed from all customer communications.

Automatic redaction of over 30 types of PII, PFI and PHI from recorded calls and transcripts
Data masking for sensitive fields to ensure compliance with privacy laws

Real-time monitoring & threat detection.

We continuously monitor for potential security threats and employ AI-powered tools to detect and mitigate risks in real time.

24/7 monitoring with real-time alerts for suspicious activity
AI-driven threat detection that automatically flags and isolates risky behavior or unauthorized access attempts

Customized data retention.

Mova offers customized data retention options depending on your internal standards and compliance requirements

Customized data retention times
Customized data retention fields

Secure integrations & API management.

Ensure all third-party integrations and API connections are secure, protecting data from breaches during system integrations.

Secure API management with encryption and token-based authentication
Regular security audits for third-party integrations