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Multiple AI techniques.

AI isn’t one size fits all.  Deploy different types of AI for different types of analyses:

  • Large Language Models: Analyze the whole conversation where the models understand context.

  • Intent-Detection: Find similar meanings across your calls, no need to program all possible cases.

  • Advanced Topic Modeling: Truly understand both sides of the call without knowing what to ask - interrogate your unknown-unknonws.

Multiple AI techniques
Multiple output types.

Like AI Techniques, outputs are tailored for the objective in mind:

  • Spin up powerful dashboards in seconds: Understand patterns, gaps, and opportunities across time, agent, product, location and more.

  • Trigger a contextual PDF report: find the needle in the haystack with individual call PDFs to be delivered to managers, coaches, or agents on performance.

  • Mova meets you where you are:  push your output via API to CRMs, GRC tools, and other systems. 

Multiple types of outputs
Multiple ROI paths.

Imagine having an army of people listening to every customer interaction and summarizing where you should make changes to your business, finding hidden risks and opportunities. Imagine no more: 

  • Truly understand what makes your top agents the best and train the rest.

  • Find nuanced buying signs in your customer conversations that agents might miss.

  • Capture compliance slips early and remediate quickly.

  • Find potential brand risk themes hidden inside your customer interactions.

Multiple ROI paths

Unlock the Power of Every Conversation with Mova’s AI-Driven Insights

Mova.AI has the ultimate industry leading conversation intelligence platform for today’s enterprises who want to gain an advantage. Analyze entire agent and customer journeys across calls, emails, texts, and chat by leveraging the very latest AI technology and techniques to extract tangible and actionable output.

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Trusted Partners and Integrations

Bring Human-Level Understanding to 100% of your calls.

Short summary of the platform’s capabilities: AI-driven insights, omnichannel analysis, real-time sentiment tracking.

MovA.AI Platform
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