CUSTOMERS
Hear how leading organizations are transforming with Mova
Across industries, our customers are scaling performance, improving customer experiences, and driving measurable ROI through Mova's conversational intelligence and automated coaching. Explore their stories and see how they’re winning with Mova.
Nick Borunda, VP Digital Strategy & Performance Marketing, Prosperity Home Mortgage
Mova.AI has become an integral part of our call and SMS analytics ecosystem at Prosperity Home Mortgage. We now monitor 100% of inbound and outbound calls and texts (up from 2–4% when doing it manually) while improving both compliance accuracy and sales performance.
Mova.AI’s API platform allowed us built a seamless custom integration giving us the flexibility to make Mova’s insights feel like a native part of our workflow allowing us to have automated note taking for every phone call in the form of call summaries and transcripts, a feature our LO’s love.
After building our custom CRM integrations, we became early adopters of AutoCoach, Mova’s agentic coaching platform. After a simple setup, we implemented it with our bottom performers. In one example, after a single AutoCoach session (and 1 on 1 to review the results) we had one of our Loan Officers increase credit pull success by 66% week over week (from 30% to 50%). Mova’s AutoCoach not only understands our playbook, it also codified and allows us to create a new set of KPI’s based on soft skills and outcomes impossible to do without Mova.
We’re continuing to build new insights and expand its use across more than just sales teams to drive efficiency, consistency, and conversion growth. We’re big fan’s of Mova!
Todd Bogdan, COO, Park National Bank
Mova.AI has become a foundational part of how we understand and improve customer interactions across our Customer Care and Personal Banking teams. We've used Mova to ingest and analyze 100% of our 52,000 monthly calls and chats, providing complete visibility into customer conversations. Mova has unlocked actionable insights that help us better serve our customers, coach and train our associates and identify new opportunities to offer solutions and services.
The platform has enabled us to move beyond manual reviews and into a space where data-driven decisions are the norm. Efficiency gains have been significant: We're eliminating manual QA reviews, enabling real-time insights and repurposing capacity for higher-value work. We've discovered new ways to leverage Mova's insights – from enhancing associate performance to refining customer experience strategies – and we continue to find more value as we expand its use.
Proactive issue resolution has been a game-changer. Mova detects emerging trends within 48 hours, allowing for quicker response and improved customer satisfaction. The strategic impact is clear with insights contributing to an 87.6% decrease in complaints year-to-date and associate coaching increasing by 30%.
What truly sets Mova apart is their team. They're responsive, collaborative and genuinely invested in our goals. Their commitment to building a solution that works for us has made a real difference. Mova.AI isn't just a tool, it's a strategic partner helping us grow smarter and serve more.
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Ben Bacca, Sales Development, Spring EQ
Mova.AI has become an essential part of our sales and compliance strategy at Spring EQ. With a large sales team operating across the country, communication between our Loan Officers and potential customers is critically important. Mova enables us to monitor and analyze these conversations with 100% coverage, giving us complete visibility into compliance performance and sales behaviors—something that was previously only possible through selective manual reviews.
The onboarding experience was seamless. The Mova team provided support during setup and continues to be a valuable partner as we expand our use of the platform, explore API integrations, and build out new conversational insights and data points that further refine how we understand and measure sales performance.
Since implementation, Mova has improved both compliance oversight and sales coaching effectiveness. Our leadership team can now identify key behaviors and trends across thousands of real customer interactions, rather than relying on a handful of random call reviews. Coaching sessions have become more efficient and outcome-focused, enabling our managers to target specific areas for improvement and drive better individual results.
Mova is now utilized across several functions within Spring EQ, including sales coaching, compliance, and marketing. It has quickly become a critical component of our daily operations and performance reporting.
The most valuable aspect of Mova is its ability to turn real conversations into actionable insights. By understanding what truly happens in our customer interactions, we’ve been able to enhance sales consistency, elevate compliance standards, and strengthen the overall performance of our sales organization.
Ben Bacca -
With Mova Analytics....
Collection explorer: Autonomous AI-driven analysis.
Collection Explorer acts as your AI-powered call analyst, autonomously investigating calls to identify issues like declining agent conversion quality or at-risk customers. It delivers in-depth, nuanced analysis that would normally take hours of manual review in just seconds.
Exception reporting:
Pinpoint problem calls.
Mova’s Exception Reporting automatically generates detailed analyses of problematic calls. It breaks down what went wrong, highlights transcript quotes, and offers actionable coaching tips. You can configure which calls trigger reports, allowing you to save countless hours of manual call review.
AI search: Find what you need, fast.
Search across millions of calls in seconds with Mova’s AI-powered search engine. Using semantic search, Mova finds calls with similar events based on meaning, allowing you to quickly test hypotheses and uncover insights.
Topic navigator: Find what things you don’t know to look for.
If you know what to look for, Mova can quickly survey millions of calls to find it. But what important things are happening in your calls that you don’t even yet know to look for yet. Topic Navigator identifies emerging topics across all your calls so you are the first to know when the conversation changes.
