Collection explorer: Autonomous AI-driven analysis.
Collection Explorer acts as your AI-powered call analyst, autonomously investigating calls to identify issues like declining agent conversion quality or at-risk customers. It delivers in-depth, nuanced analysis that would normally take hours of manual review in just seconds.
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Exception reporting:
Pinpoint problem calls.
Mova’s Exception Reporting automatically generates detailed analyses of problematic calls. It breaks down what went wrong, highlights transcript quotes, and offers actionable coaching tips. You can configure which calls trigger reports, allowing you to save countless hours of manual call review.
AI search: Find what you need, fast.
Search across millions of calls in seconds with Mova’s AI-powered search engine. Using semantic search, Mova finds calls with similar events based on meaning, allowing you to quickly test hypotheses and uncover insights.
Topic navigator: Find what things you don’t know to look for.
If you know what to look for, Mova can quickly survey millions of calls to find it. But what important things are happening in your calls that you don’t even yet know to look for yet. Topic Navigator identifies emerging topics across all your calls so you are the first to know when the conversation changes.
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